Gibraltar Product Warranty
Gibraltar products are manufactured with utmost precision and care, ensuring quality and durability. We offer varying warranty periods based on the product categories:
- Bags, Cases, and Hydraulic Thrones: 3-year warranty against defects in materials and workmanship.
- Tablet and Phone Holders: 1-year warranty against defects in materials and workmanship.
- All Other Items (Including Stands, Pedals, Drum Thrones, and Metal Accessories): 5-year warranty against defects in materials and workmanship.
- The warranty is valid only for products purchased directly from GibraltarHardware.com. If purchased from an authorized Gibraltar retailer, work directly with them for warranty claims.
- The product must remain unaltered and be used as intended under reasonable conditions.
- Please retain your purchase receipt or other proof of purchase for warranty verification.
Warranty Parts Requests:
If you have a user-serviceable product under warranty and need a replacement part:
- Contact us at firstname.lastname@example.org.
- We require a digital photo showing the reported defect and your proof of purchase.
- This warranty is limited to the original purchaser and cannot be transferred.
- An original, clearly dated retail receipt is required.
- This limited warranty supersedes all other written or implied warranties.
- Gibraltar will not accept responsibility for incidental or consequential damages of any nature.
- Some states' laws may differ regarding implied warranty limitations.