Frequently Asked Questions

Where can I check the order status or make any changes?

You can always check your online order in your account here (link to My account) or guest order lookup (link to Order tracking page). If you need to make any changes to your order, please contact the assigned fulfiller shown on your order.

Can you ship my order to a P.O. Box?

Unfortunately, we are unable to ship online orders to a P.O. Box address.

How long does it take to ship my order?

Generally, standard shipping usually delivers within 5-10 working days. For more information, you can check out your order shipping status here (link to my account) or general Shipping policies here. (link to Shipping page)

Why Is My order taking so long to ship? 
Shipping delays are not uncommon during holiday peek and other busy times of the year, we will do our best to expedite all orders. 

How can I return my product?

Please check out the returns policy here (link to Return page) for more details.
Can I return my product if there is no defective issue with it? 
Yes but you will be financially responsible for shipping it back to Gibraltar Fulfillment. If a retailer fulfilled your order, you must contact them.   
  
What is the shipping address if I am to return my order to Hal Leonard 
Gibraltar Web Returns 
1210 Innovation Drive 
Winona Minnesota, 55987 
  
I have not seen my refund in my account yet and I show that my package has been returned successfully. What do I do? 
Your refund will show up from ANTIGUA WINDS. You should expect a credit within 2 weeks of the product being returned. 
  
I tried to cancel my order but it shipped before it was possible. Will I still have to pay shipping back to the fulfiller? 
Upon receiving the package, you can actually refuse to accept your shipment. This will route it back to the fulfiller and you will not have to worry about paying to ship it back to the fulfiller. Please contact your fulfiller once you do this and provide the tracking number so they can follow the package.

 

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